Refund Policy

Refunds for serious technical faults

AI generation incurs computing costs, so purchases are generally non-refundable. Payment refunds are available only for serious technical faults affecting the service, after we review the supporting evidence. A preference about style, likeness or other subjective results does not by itself qualify as a serious technical fault. This policy does not limit any mandatory refund rights under applicable consumer law.

How to apply

Send your refund request to support@aiheadshotnow.com. Include your account email, order or Stripe receipt number, a description of the serious technical fault, and screenshots or images showing the problem. Do not include full card numbers or security codes. We will reply within 2 business days; this is our response time, not a guarantee that a refund will reach your account within that period.

Approved refunds and credit returns

Approved payment refunds are processed through Stripe to the original payment method, and the related credits are removed. Arrival times depend on your bank or payment provider. Failed image generation returns the affected generation credits to your account; this is not a cash refund. Free credits have no cash value.

One-time digital purchases

Packages are one-time purchases with no automatic renewal or recurring subscription to cancel. You may leave checkout before paying. Once payment is completed, this refund policy applies. The service delivers digital images with no physical shipping or returns.